Store Policies - Refunds, Processing, & Shipping

Refund Policy

Due to the nature of our products, the time they take to handcraft, and the fact most are custom made; there are NO cancellations or refunds. 

All of our tumblers are custom-made, special orders or personalized items, and as such we do not accept cancellations or refunds. You can always contact us for any return question at

Damaged Orders
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Production and Processing Times

The usual timeframe for made-to-order and custom tumblers is 3 to 4 weeks. This does not include shipping time. If you need your order by a specific date, please choose the shipping option at checkout, which reflects that date from the timeframe of when the order will be completed and not when order is placed. Thank you!

Ready-to-ship items ship within 2 to 3 days.

Minimum time to make your custom or made to order handmade item is typically 3 to 4 weeks. Your order CAN take longer during busy times (holidays, etc.), number of items in your order, and complexity of design or for bulk orders. We will provide updates via email if the order is going to take any longer than this amount of time.

Monthly updates to our processing time appear at the top of our homepage.

Shipping and Local Delivery/Pickup

We ship worldwide! You'll have the option at check to determine the shipping option your choice. We work with USPS, UPS, FedEx, and DHL for worldwide delivery. 

Please be sure to remember when you select your choice of delivery that you are selecting the option speed from the time your order is complete and ready to ship. As an example, If you place an order January 1, and our current processing banner at the top of the home page states the current timeframe for order delivery is 4 weeks, you should select the shipping option which meet your needs from 4 weeks from the beginning of January, as well as your location from Maryland. Please contact us at with any questions regarding this and we'll be happy to discuss at length!

Local Delivery/Pickup
For those who live in Anne Arundel, Prince George's, Howard, and Baltimore counties, Maryland, we offer free local pickup in Gambrills, MD. For those who live in Gambrills, Crofton, Odenton, Millersville, or Severn, MD, we offer free local delivery! 

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