Refund policy
We want you to enjoy your Spotted Hippo Creative purchase. Please review our policy before placing your order.
Handmade and personalized items
Handmade drinkware and personalized products—including drinkware, apparel, and mugs—cannot be returned or exchanged for change of mind, sizing, color selection, or errors in personalization supplied by the customer.
Made-to-order apparel and mugs
Our printed apparel and mugs are made specifically for your order. We do not accept returns or exchanges because you changed your mind or selected the wrong size or color.
Please review product descriptions, size charts, and personalization details carefully before purchasing. If you need help choosing a size, contact us before ordering.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us through our Contact Us page as soon as possible, ideally within 14 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the item and the problem
- Photos of the packaging, if it was damaged during shipping
We will review the issue and arrange a replacement at no additional cost or an appropriate refund for a verified problem. Personalized and handmade items are also eligible for help when they arrive damaged, defective, or incorrect.
Please keep the item and packaging until we provide instructions. Do not send anything back without contacting us first.
Refunds
Approved refunds will be issued to your original payment method. Your bank or payment provider may need additional time to process and post the refund.
Your consumer rights
This policy does not limit any rights or remedies available to you under applicable consumer protection laws.